Feedback & Complaints
Ezylife Community Care welcomes your feedback to help us understand your experience, and to better meet the needs of families in the community. we are always trying to improve the ways we work alongside children and adults with disability.
What is feedback?
Feedback can include:
- Concerns for anything that makes you feel unhappy, worried or unsure.
- Any comments surrounding Ezylife Community Care including anything you are happy about.
- Ideas of ways Ezylife Community Care could improve their services or any general comments regarding the customer experience
Ezylife Community Care, we are committed to enabling positive outcomes for our clients and always listening to the experience and feedback from the community. Your feedback is important as it helps us to improve our services.
There are several ways you can provide feedback to us:
Feedback Form
What happens once we receive your feedback?
We will acknowledge your feedback by either an email or phone as soon as possible. A member of our Client Engagement team may contact you to gather additional information. We aim to complete a review of your feedback and respond within 5 working days. If you are still unhappy with the outcome, you may request the matter to be reviewed by a member of our Executive team.
If you’re still dissatisfied with the outcome and wish to lodge a complaint to NDIS
NDIS Contact Info: Telephone: 1800 035 544 or Complete online form
Let’s Get In Touch
Our team support’s the participant to get the best out of their NDIS plan. Our relentless commitment to delivering the highest quality support to our participants sets us apart from other service providers.